If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.
RETURN & EXCHANGE TERMS AND CONDITIONS
• All return items go through a thorough inspection for worn items, scent, perfumes, etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging.
• Exempt items include Clearance/Sale items, hosiery, stockings, panties. These items are considered a final sale.
• Returns to our online distribution center must be postmarked no later than 30 days after the original purchase date.
• Original invoice must accompany returned merchandise in order for refund to be processed.
• Online exchanges are not available at this time.
• Online refunds will be made to the credit card, or PayPal account used in the original transaction.
• If a Gift card is used and the merchandise is returned, the funds will be placed back on the original card.
• Merchandise purchased online from all categories and price points may be returned or exchanged except for exempt items. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
• Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
• gift cards cannot be returned or exchanged for cash
• Original shipping and handling fees are not refundable.
RETURNING MERCHANDISE BY MAIL
Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.
Sexy Lingerie Inc.
324, 15th avenue
Saint-Jerome, Qc J7Z 4R8
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for orders.
RETURNING MERCHANDISE YOU DIDN’T ORDER
Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:
• The incorrect merchandise
• Your name
• Your mailing address
• The order number on the shipping label